When does ZXTM send email alerts and SNMP traps?

ZXTM can be configured to send email alerts (and SNMP traps) to a system administrator when important events occur. These alerts are not currently configurable and this FAQ entry describes under what situations they are sent.

Note: The Alerting capabilities of ZXTM were replaced in ZXTM 5.1. This document refers to ZXTM 5.0 and earlier.

Email alerts and SNMP traps are sent in the following situations:

Whenever a Traffic IP address is raised or lowered for any reason (eg ZXTM failover, new Traffic IP addresses being added, ZXTM startup / shutdown)
When a license key will expire in less than 4 days, or if it has expired
When an individual health monitor fails or recovers
When a node fails or recovers
When an entire pool fails or recovers
When service protection is invoked (a summary is emailed)
When an SLM class drops below the configured level, continues below this level or recovers
When a hardware failure is detected (ZXTM Hardware appliances only)
When SSL decryption hardware fails (ZXTM 4.2 or later)

Email alerts are sent out in batches every 30 seconds (this can be configured on the System -> Alerting page).

Crispin Flowerday [Zeus Dev Team] 06 July 2007

2 comments

Comments:

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Comment from: Alex Masters [Visitor] · http://www.criticalimpact.co.uk

I'm constantly impressed with the flexibility of ZXTM. However in the small/medium business area I am running into a management issue. I'm only on 5.0 so maybe these questions are already covered in 5.1.

Where a multi-tasking heterogeneous technology admin receives ZXTM warning emails with IP:Port as the identifying text for a compromised service, it isn't usually immediately obvious to him/her which business service is affected by the node failure.

Are there (a) any way to put text labels (meaningful names) against IP:Port text to make the emails more readable.
(b) where nodes are constantly being added or removed from a pool (yes a test/dev environment) could there be an enhancement to have a 'suppress alarm emails' option for that pool, since the design of monitors is often part of the test/dev cycle and setting monitors to 'none' to avoid emails is not an option?
Alex.

18 September 2009 @ 10:38

Comment from: Crispin Flowerday [Zeus Dev Team]

In ZXTM 5.1 the alerting functionality is much more advanced - you can select individual nodes, pools and vservers and group them into Event Types and then select an individual to email.

You would also be able to customize things to prevent development pools from emitting emails.

18 September 2009 @ 12:02

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